Responsible Gaming at yesb

yesb believes that online gaming is a legitimate form of entertainment that millions of Bangladeshi adults enjoy responsibly every day. Our platform is designed to be fun, fair, and transparent. At the same time, we understand that for some individuals, gaming can become more than just entertainment — and we take that responsibility seriously.

Responsible gaming is not just a policy statement at yesb — it is built directly into the platform. Every registered account comes with access to a full set of player protection tools that you can activate at any time, free of charge, without needing to speak to anyone. From deposit limits to full self-exclusion, the controls are in your hands.

yesb also trains its customer support team to recognise signs of gaming-related distress and to respond with care, discretion, and practical assistance. If you or someone you know may be struggling with gambling, please do not hesitate to reach out — we are here to help, not to judge.

The following tools are available to all yesb account holders at no cost. You can request any of these protections through your account settings or by contacting yesb support directly.

Deposit limits are one of the most effective tools for keeping gaming within a budget you are comfortable with. Here is how yesb's deposit limit system works:

• You can set a maximum deposit amount per day, per week, or per calendar month. All three can be set independently and apply simultaneously.
• Limit reductions take effect immediately — as soon as you set a lower limit, it applies to all subsequent deposit attempts within the current period.
• Limit increases are subject to a mandatory cooling-off period before they take effect. This delay is intentional — it gives you time to reconsider before a higher limit becomes active.
• If you reach your deposit limit during a session, the Platform will prevent any further deposits until the relevant time period resets. No exceptions are made.

We strongly encourage all players — not just those who feel they have a problem — to set deposit limits as part of their normal account setup. Treating your gaming budget as a fixed entertainment expense, just like a monthly subscription, is one of the healthiest habits you can build around online gaming.

Self-exclusion is the right choice if you feel that gaming is starting to have a negative impact on your life, relationships, or finances, and you want a firm and enforceable break from the Platform. Self-exclusion at yesb works as follows:

Temporary self-exclusion is available for 30 days, 90 days, or 180 days. Permanent self-exclusion is also available and is irrevocable once confirmed. During any self-exclusion period, your account is fully suspended — you cannot log in, deposit, place bets, or access any Platform features.

Problem gambling does not always look the same, and it can develop gradually. Being aware of the warning signs — in yourself or in someone you care about — is the first step toward getting help. The following are common indicators that gaming may have moved beyond healthy entertainment:

Whether you are a new player or a long-time member, the following habits will help you keep your gaming enjoyable, balanced, and within your means:

• Treat gaming purely as entertainment, not as a way to make money or solve financial problems. The house edge means that over time, spending more does not improve long-term outcomes.
• Set your deposit limit before you start playing and treat it as a fixed monthly entertainment budget — the same way you would budget for a meal out or a movie.
• Take regular breaks. Step away from the screen every 30-60 minutes. Use the session reminder tool to prompt yourself automatically.
• Never play when you are tired, emotionally upset, or under the influence of alcohol or other substances. Your judgement is impaired in these states and you are more likely to make poor decisions.
• Accept that losing is a normal part of gaming. Never chase losses — if you have reached your budget for the session, log out and return another day.
• Keep gaming separate from your essential financial obligations. Rent, bills, groceries, and family needs always come first. If gaming competes with these, it is time to set a stricter limit or take a break.
• If a friend or family member expresses concern about your gaming habits, listen to them with an open mind. People close to us often notice changes in our behaviour before we do ourselves.

yesb strictly prohibits access by anyone under the age of 21. We implement age verification at registration and during KYC review. However, we also encourage parents and guardians to take an active role in preventing underage access to online gaming platforms.

If your household includes young people, please take the following precautions to prevent accidental or deliberate access to the yesb Platform:

• Never share your yesb login credentials with anyone, including family members. Use a strong, unique password that is not used for any other account.
• Always log out of your yesb account when you have finished playing, especially on shared or family devices. Do not use the "remember me" or saved-password feature on any device that young people can access.
• Consider using parental control software on shared devices and home internet connections to restrict access to online gaming and betting websites.

If you feel that gaming is becoming a problem for you or someone close to you, please reach out to yesb support. Our team is available 24 hours a day, 7 days a week, and every responsible gaming request is handled with full confidentiality and without judgement. There is no shame in asking for help — it is a sign of strength, not weakness.